Universal Credit Navigator
Managing the Claimant Commitment with a Strengths-Based Approach
Navigating Universal Credit (UC)
Universal Credit is the main social security payment in the UK for working-age people. It combines six older benefits into one. For neurodivergent individuals, navigating the system—especially the Claimant Commitment—can be a barrier.
Often, the UC system focuses on what you *must* do (compliance). Our approach focuses on what you *can* do when the environment is right. This tool helps you articulate your needs as “Reasonable Adjustments” rather than excuses.
Who is this for?
- Staff: Working part-time or on low income who need a top-up.
- Students (18+): Transitioning from education to employment/benefits.
- Job Seekers: Neurodivergent individuals looking for work who need to manage Job Centre expectations.
Note: If you are employed but struggling with costs or disability needs, you might also look at our Access to Work Navigator.
Work Capability Indicator
If your health or neurodivergence affects your ability to work, UC uses a “Work Capability Assessment” to decide which group you fit into. Use this quick check to see where you might align.
My Strengths-Based Claimant Commitment
Your Claimant Commitment is a plan you sign with your Work Coach. If you don’t follow it, you can be sanctioned. Use this builder to draft “Reasonable Adjustments” to take to your meeting.
Example: “I cannot attend the Job Centre during peak times due to noise sensitivity.”
Example: “I need instructions for job searches written down, not just verbal.”
Example: “I am excellent at data entry and solitary tasks. I will focus my job search on these roles.”
Guidance for SENCos & Leaders
Embedding the Dynamic Development Plan (DDP) means supporting the whole person—including their financial stability.
For SENCos (Transitions)
When students with EHCPs turn 18, they may claim UC. You can support them by:
- ✅ Providing Evidence: Use school reports to back up their UC50 health questionnaire. Explicitly state the support they received in school (e.g., “Student required 1:1 support for attention”).
- ✅ Appointee: Helping parents understand if they need to be an ‘appointee’ for the claim if the young person lacks capacity to manage finances.
For School Leaders (Staff Support)
You may have support staff (TAs, Cleaners, Catering) who claim UC to top up their wages.
- Monthly Earnings Reporting: Ensure your payroll reports to HMRC on time. Late reporting causes chaos for UC claimants (their payments stop).
- Flexible Hours: Small changes in hours can affect UC. Consult with the staff member before changing shifts.
Therapeutic Professionals
Occupational Therapists: Your reports are gold dust for the Work Capability Assessment. Focus on “Functional Descriptors”—what physically or mentally prevents the person from performing standard work tasks safely and repeatedly.